A hotel management system is a set of hotel software solutions that keep operations flowing. There are accounting packages, customer relationship management (CRM) packages, and a dizzying array of industry-specific software.
Hotel Management System can be cloud-based or on-premises and must include key functionality such as a booking engine, reservations, front desk system, housekeeping, billing and invoicing capabilities and finally a reporting and analytics tool. Compared to some businesses, hotels offer a diverse range of services that all need to be managed. This creates data silos where some of your hotel software has some of the data that is vital to understanding and operating your business, but none of it has all of the data.
It means that employees must learn different systems and solutions for different positions and management must deal with multiple hotel management software vendors. All of this decreases productivity and cuts into your bottom line.
Hotel management system software brings many of these tasks into one cohesive area, so all of your data is in one place, allowing you a more complete view of your guest’s journey, whilst removing friction from the management process.
A modern hotel management software, like protel, has the ability to expand the base offering with third-party applications, just like you would install from the app store on your phone. These applications take a platform that is already tailored specifically for the hotel industry and make it even more specialized to the unique services and needs of your hotel.